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Investment Type: Products
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Frequently Asked Questions for this Investment Type
Downloads, Forms & Resources
for this Investment
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Pulse Webinar: Crystal Ball 2026
What matters, what has changed, and what Advisers should do next. With 2025 now behind...
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Pulse Webinar: Maximising Performance with Explosive Growth Opportunities
In fund management, style labels like “value” or “growth” matter less than one fundamental question:...
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Pulse Newsletter: February 2026
In this edition, we’re proud to launch our new Meet the Team series, starting with...
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Article: Five reasons to focus on transparency
I don’t really listen to podcasts anymore, as it feels like everyone is rolling them...
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Article: Platforms in 2026
Oscar Wilde wasn't a big fan of sitting on the fence. He famously remarked: "The...
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Pulse Webinar: Boom to bust and back again?
The future of sustainable investing and how advisers can seize the opportunity Sustainable investing has...
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Platform Update: The Canaccord Wealth International MPS Lite range is now available
Canaccord Wealth has unveiled a new International Managed Portfolio Service (MPS) range available exclusively on the...
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Example Video Guide
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Data Capture Form – Individual
Data Capture - Individual
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How to process an Ad Hoc Income Drawdown Payment
This guide details the process for processing an Ad Hoc income payment.
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How do I submit new AML documents?
Before we are able to apply any money to a new client’s account, we are...
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How do I raise an AML related query?
If you have a query related to our AML process that has not been answered...
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How do I submit additional AML documents?
If you wish to submit further AML documentation, you are able to do so by...
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How do I query or update pre-verified AML information?
After you have input a client’s application onto the portal, you are able to review...
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How do I notify you if I am not proceeding due to AML?
If you no longer wish to proceed with a client’s account, you are able to...
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Why can’t I access an asset on platform?
Common reasons include: The advice jurisdiction of the client is not aligned with the jurisdiction(s)...
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How long does my asset request take?
Please see our turnaround times below: ETF’s: 1-2 weeks UCIT’s or equivalent funds where we...
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How does jurisdiction affect asset availability on platform?
Jurisdictional availability is determined by the fund manager. Novia Global will endeavour to make assets...
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Why do you need to set up a trading account for a new asset request?
The trading account is essential for our custodian (Pershing) to order and settle the asset...
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Why does Novia Global need asset data from fund managers?
Novia Global must ensure that the asset is operationally viable prior to onboarding. This includes...
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Why does Novia Global need a legal agreement with a fund manager to begin the onboarding process?
A legal agreement is required between Novia Global and the fund manager to be able...
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Who are 360 Fund Insight and what is their link to Novia Global?
360 Fund Insight are a data vendor who support Novia Global with asset specific data,...
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How do I access a DFM’s model portfolios?
Send [email protected] an email stating which DFM you would like to have access to. Novia...
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Why can’t I select the model I want?
Adviser firms need to be linked to Discretionary Fund Manager’s (DFM’s) by Novia Global prior...
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How are DFM fees set?
Novia Global sets up the DFM ongoing fee at the point of linking the adviser...
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How often do model portfolios rebalance?
This depends on which DFM you are using. We see model rebalances on a monthly,...
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What is the difference between the Investment List, Research Hub and Asset Selector?
Research Hub: The Research Hub is a third-party tool supplied by FE Fund Info. This...
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How can I see which funds are available for me to invest into?
Once logged into the platform select ‘Research’ and then ‘Investments List’. This will provide you...
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How do I appoint or change a model manager or DFM?
A DFM is automatically applied when you buy into a model. Therefore, to appoint a...
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How to top-up an existing GIA
This guide walks you through the journey of processing a top up payment for an...
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How to process a SIPP transfer
This guides explains the process for transferring a pension across to the Novia Global UK...
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ISA Transfer Authority
Use this form to transfer an existing ISA to a Novia Global Stocks and Shares...
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How do I resolve a login issue?
If you are experiencing an issue with your login or platform access, please email us...
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Where can I find my login information?
Login details and instructions on how you access the portal are contained within the Welcome...
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Can I place trades?
The Novia Global client portal allows you view-only access to track all of the investments...
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Can I view my documents?
Yes, you can access a library of important documents about their use of the Service...
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How do I submit an Expression of Wish?
The Nomination of Expression of Wish or Intent forms can be found in the "secure...
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What is an “expression of wishes?”
An expression of wish form is used to nominate (or to amend a previous nomination...
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Forgotten password – how to reset
1. Go to the Novia Global login page. 2. Click Forgotten Password. 3. Enter your...
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Do you accept digital signatures?
Yes, we accept digital signatures on all of our documents excluding withdrawals. The "electronic signature...
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How do I change the adviser fee?
Advisers are able to reduce their ongoing adviser fee at any time. To action this,...
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How do I remove a client from a joint account?
A joint owner cannot be removed from an account. A new account must be created...
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What fees will apply to my client?
Full details are set out in the Charges Schedule, which you’ll find under the Documents...
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What does the account number refer to?
Each client will have a client identification number, this is a six-digit code that begins...
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How can I request a fee statement?
Fee Statements are sent out to advising firms during the first working week of each...
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How do I query adviser fees?
To see the adviser fees a client currently pays, please navigate to the client on...
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How do I update my tax code?
Making a small taxable withdrawal (minimum £25) will prompt HMRC to review the tax code...
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How do I raise a dealing query?
You are able to see a variety of fund information on the platform. By navigating...
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How do I place a trade instruction?
This can be actioned by logging in, selecting the client you wish to place trades...
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How do I delink a model from my account?
If you wish for a client’s model to be delinked, please email [email protected] with the...
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How do I submit a recurring switch instruction?
To apply a recurring switch instruction, please fill out the Recurring Switch Instruction form. Please...
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Where can I find updates on SIPP transfers?
You can view transfer progress at any time in the Latest Status Updates tab on...
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How do I request a pension transfer?
To start the process of transferring a pension onto the platform, a new business application...
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Can I invest new money into my ISA?
Only UK Residents are eligible to subscribe new money into an ISA each tax year....
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Will I be charged for transferring in?
Investors will not be charged to transfer their ISAs to us in cash, however if...
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Can I invest in a specific model portfolio?
We have several portfolio models which Investors may be eligible to invest in. Please consult...
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Can I have more than one ISA account open with you?
While we only offer one ISA product, Investors can open as many ISA accounts as...
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What are the eligibility requirements for me to open an ISA with you?
You must have previously been a UK citizen, be over the age of 18, be...
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How do I raise an ISA transfer query?
You can contact us via email on [email protected] or telephone +44 (0) 1225 517 517.
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How do I set up regular SIPP income?
The SIPP Regular Income Drawdown form can be found in the "Document Directory", or under...
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How do I raise a SIPP tax or payment query?
For information regarding a SIPP payment or client tax code, please email us at [email protected]
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Has my withdrawal request been paid out yet?
To monitor whether a withdrawal has been paid, please check the client’s transaction history. Advisers...
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How do I transfer my SIPP out?
The SIPP Transfer Out Warranty form can be found in the "Document Directory", or under...
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Has the withdrawal been paid out yet?
To monitor whether a withdrawal has been paid, please check the client’s transaction history. Advisers...
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How do I request a bulk GIA withdrawal?
To instruct a bulk GIA withdrawal for multiple clients, we will require: A written instruction...
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What are the surrender penalties?
We do not charge a surrender penalty. The fees associated with a withdrawal can be...
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How can I withdraw funds from my ISA?
Withdrawal instructions can be sent directly to us, or you can inform your financial adviser...
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Can I withdraw from my ISA proceeds without losing their wrap status if I replenish the same amount in the same tax year?
We do not offer Flexi-ISAs, meaning any funds withdrawn from your ISA will lose its...
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How do I transfer my ISA to another provider?
To transfer your ISA away from us you will need to contact your new provider...
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How do I raise a general client query?
If you have a query that has not been answered in the FAQs, please email...
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How do I submit a client complaint?
If you wish to raise a complaint, you are welcome to call or email us...
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How do I contact you regarding a Financial Ombudsman (FOS) matter?
If you’ve escalated your complaint through to the Financial Ombudsman, you should direct your communications...
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How do I notify you of a death of client?
In the instance of your client’s death, please send us a copy of the certified...
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Target Market Statement – ISA
This document outlines the target market for our GIA product.
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Why have I received a payment?
If you are unsure of any transactions on your account, please reach out to your...
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How long do payments take to reach a client?
As an international platform, withdrawals are processed via international payment routes, before reaching the client’s...
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How can I update my tax code?
Taking a small taxable payment will trigger communication between us and HMRC. Once completed, HMRC...
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Will you accept a change in my tax code?
Any change in your tax status needs to be provided by HMRC directly. You may...
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How does my firm set up Terms of Business with Novia Global?
For all Terms of Business enquiries, please contact [email protected]
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How do I raise a re-registration query?
If you have a query regarding an ISA or GIA re-registration, or would like to...
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How do I transfer investments in via re-registration?
A re-registration authority needs to be completed. To obtain the re registration authority, please email...
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How do I transfer investments out via re-registration?
For a GIA or ISA, if you wish to transfer away from us via re...
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We’ve deposited money into our client’s account – has it been received?
You can check account balances directly on the platform and confirmation of payments will be...
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How do I log into the platform?
Once your adviser has opened your account, we’ll send you an email invitation to activate...
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How can I withdraw from my account?
Your adviser will be able to submit a withdrawal instruction by locating the correct form...
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How long do payments take to reach my bank account?
As an international platform, withdrawals are processed via international payment routes, before reaching the client’s...
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How do I add a beneficiary to my account?
For a UK SIPP: Complete a Nomination of Expression of Wish form. For a GIA...
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How do I update my personal details?
Several forms are available on our platform to update your personal details (e.g. to update...
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How can I make changes to my account details?
We have several forms on the platform which can assist you with changing your address,...
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How do I change my email address?
Please speak with your adviser to complete a Change of Client Details form. This will...
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How do I register a power of attorney?
If you have appointed a power of attorney and wish to update your records with...
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What if I’ve lost contact with my adviser?
If you’re unable to reach your adviser or you’re no longer receiving advice, please contact...
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How do I request removal of an adviser?
As an adviser-led business, we do require all clients to have an appointed financial adviser....
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How do I change my adviser?
To appoint a new financial adviser, you are able to complete a Change of Servicing...
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How do I access reports or valuations?
Your adviser can generate valuations, statements, and other reports for you at any time. We...
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How do I get valuations or reports?
Your adviser is able to generate reports at your request. This includes valuations and client...
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Why has my quarterly statement bounced back?
Your statement may bounce back if your email address is no longer valid, or your...
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How can I view my valuation and transaction history?
By logging into your client account, you will be able to see information regarding your...
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How do I place trades?
Your financial adviser is authorised to place trades on your behalf, please speak with your...
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How do I transfer an ISA into my account?
Our Stocks and Shares ISA is open to clients who already hold an ISA elsewhere...
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Can you provide a list of advisers you work with?
To ensure we remain impartial, we don’t recommend or provide a list of advisers. If...
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Do I need a financial adviser to become a Novia Global client?
Yes. We’re an adviser led investment platform, which means we work in partnership with professional...
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How to set up a regular investment – GIA
This guide details the online process to setup a regular investment into a GIA.
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Pulse Webinar: False Signals, Real Opportunities
Pulse Webinar: False Signals. Real Opportunities. 2025 has been a year of conflicting narratives with...
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How do I update a clients’ details?
Several forms are available on our platform to update a clients' details (e.g. change of...
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Article: Regulation and the survival of the fittest
Ultimately, irrespective of the context, rules are rules, says Mike Phillips – Novia Global’s Commercial...
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Article: A brief guide to what makes a platform a winner
The Oscars represent the pinnacle of self-satisfied awards ceremonies. As such, they’re often best remembered...
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Article: A brief guide to what makes a platform a winner
The Oscars represent the pinnacle of self-satisfied awards ceremonies. As such, they’re often best remembered...
Latest Webinar
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