Forgotten password – how to reset

1. Go to the Novia Global login page.
2. Click Forgotten Password.
3. Enter your email address registered to your account.
4. We’ll send you an email with a password reset link (valid for 24 hours).
5. Open the email and click the reset link.
6. Enter your Date of Birth for identity verification.
7. Create a new password and set a new security question and answer.
8. Return to the login page and sign in with your updated credentials.