Bank account information

Posted February 26, 2026

How do I appoint or change a model manager or DFM?

Posted February 26, 2026

A DFM is automatically applied when you buy into a model. Therefore, to appoint a DFM, simply buy into a model on the platform. Navigate towards the appropriate client, then to the account you wish to link to the model and select the ‘Buy’ option.

Please note that a client account can only be linked to one model at a time, and any rebalances are at the discretion of the fund manager.

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How can I see which funds are available for me to invest into?

Posted February 26, 2026

Once logged into the platform select ‘Research’ and then ‘Investments List’. This will provide you with a list of funds that are available under your jurisdiction. If there are funds not available, please do complete the Asset Change Request form available in the documents store and send to our [email protected] who will investigate adding the fund.

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What is the difference between the Investment List, Research Hub and Asset Selector?

Posted February 26, 2026

Research Hub: The Research Hub is a third-party tool supplied by FE Fund Info. This tool is for research purposes only as the asset universe on the research hub is universal, rather than Novia Global specific. This means that assets won’t necessarily be available to you and your clients. Please contact [email protected] if you have a query regarding asset availability.

Investment List: The Investment List is a tool that can be used to view all asset’s available on the Novia Global platform and can be tailored to determine which assets are available to your clients. It is separate to the Research Hub.

Asset Selector

The Asset Selector is accessed as part of the trading journey on client accounts and is where you can select the assets you wish to invest in or select a model you wish to invest into.

The assets that appear on the asset selector are determined by jurisdiction, currency, product and any ringfencing restrictions.

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How often do model portfolios rebalance?

Posted February 26, 2026

This depends on which DFM you are using. We see model rebalances on a monthly, quarterly and bi-annual basis, and some DFMs choose to rebalance ad-hoc based on market conditions. It is at the DFM’s discretion and is triggered by them.

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How are DFM fees set?

Posted February 26, 2026

Novia Global sets up the DFM ongoing fee at the point of linking the adviser firm and DFM. The DFM fee is decided by the DFM, in agreement with the adviser.

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Why can’t I select the model I want?

Posted February 26, 2026

Adviser firms need to be linked to Discretionary Fund Manager’s (DFM’s) by Novia Global prior to allowing access. This is to ensure an agreement is in place between the Adviser and DFM. If you would like to access a new model, then please contact [email protected] and confirm the DFM you wish to be associated to.

Novia Global will reach out to the DFM and once authority has been granted, the DFM will be able to make models available to the Adviser.

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How do I access a DFM’s model portfolios?

Posted February 26, 2026

Send [email protected] an email stating which DFM you would like to have access to. Novia Global will contact the DFM to request access, and then once linked, we’ll send an email of confirmation. Please note an agreement between the adviser and DFM is normally required, as the ongoing fee will need to be agreed between the two parties.

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Who are 360 Fund Insight and what is their link to Novia Global?

Posted February 26, 2026

360 Fund Insight are a data vendor who support Novia Global with asset specific data, which helps Novia Global to onboard assets on to the platform.

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Why does Novia Global need a legal agreement with a fund manager to begin the onboarding process?

Posted February 26, 2026

A legal agreement is required between Novia Global and the fund manager to be able to distribute their asset via the platform. This legal agreement is to outline the terms and conditions of how the funds will be administered, and the specific responsibilities and obligations of both parties. This ultimately helps to protect Novia Global and end investors.

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