Client Setup
Get quick help with client setup, capturing your client data, and our electronic signature requirements.
Video Guides – registering a new client
How to register a new client
How to register a new client – UK SIPP
How to register a new client – Trust Application
Process Guides
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How to register a new client (including AML)
This guide details the process for submitting new business onto the platform, including registering a new client, and providing the required AML documentation.
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How to register a new SIPP client
This guide details the process for submitting new business onto the platform for a SIPP client.
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How to submit Anti-Money Laundering for a new client
This guide details the process for submitting anti-money laundering documentation for a new client.
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Obtaining the required AML/KYC documents from your client
This guide has been designed to help you obtain the required AML/KYC documents from your client, dependent on their risk category.
Support Documents
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Data Capture Form - Individual
This document helps collate the information required when registering a new client onto the platform.
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Data Capture Form - SIPP
This document helps to collate the information required when registering a new SIPP client onto the platform.
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Date Capture Form - Company
This document helps to collate the information required when registering a new Company client onto the platform
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Date Capture Form - ISA
This document helps to collate the information required when registering a new ISA client onto the platform
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Date Capture Form - Trust (with auto populate)
This document helps collate the information required when registering a new trust client onto the platform
Submitting AML
How to submit AML documentation
Frequently Asked Questions
How do I submit new AML documents?
Before we are able to apply any money to a new client’s account, we are required to perform our due diligence checks. To enable us to do these checks, please review our ‘AML Guidance Documents’ on the platform under the ‘Support’ tab.
Once you have certified the client’s Proof of Address and Proof of Identity document, you are able to submit these to us securely by using the ‘Secure Mail’ tab on the portal.
How do I query or update pre-verified AML information?
After you have input a client’s application onto the portal, you are able to review your Application Summary to ensure the information provided is correct and accurate. If you notice any mistakes in this application, please email us at [email protected] to correct this before AML has been approved.
Please ensure that any supporting documents are provided. For example, if you wish to change the address, we will require an updated proof of address.
If AML has already been approved and you wish to make changes to the client’s details, we will require a Change of Client Details form that has been wet signed or digitally signed by the client.
How do I raise an AML related query?
If you have a query related to our AML process that has not been answered by our AML Guidance document, please contact us at [email protected]
How do I submit additional AML documents?
If you wish to submit further AML documentation, you are able to do so by using the ‘Secure Mail’ tab on the platform.
Please ensure that all AML documentation is certified and in line with our AML Guidance document.
E-signatures and wet signatures
We accept digital signatures on all of our documents excluding withdrawals. The “electronic signature guidance document” available to download below confirms our signature requirements across all documentation.
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Electronic signature guidance
A breakdown of our signature requirements, including which forms can be e-signed, and which must be wet signed.