Withdrawing Money From Us

The SIPP Regular Income Drawdown form can be found in the “Document Directory”, or under the ‘Documents’ tab on the platform, and then under ‘UK SIPP.’

Please note that regular SIPP income payments are made during payroll period which runs from the 6th calendar day of the month and ends of the 9th working day of the month.

We must receive a complete and acceptable instruction by the last working day of the month if the instruction is to commence during the following payroll.

For information regarding a SIPP payment or client tax code, please email us at [email protected]

Making a small taxable withdrawal (minimum £25) will prompt HMRC to review the tax code linked to your account. If HMRC applies a different tax code, they’ll notify us electronically and we’ll update this automatically.

We’re not authorised to liaise with HMRC on your behalf. If you have any questions about your tax code, please contact HMRC them directly.

To monitor whether a withdrawal has been paid, please check the client’s transaction history. Advisers are able to view the transaction history by choosing the client in the platform, selecting the product they wish to view, then selecting transaction history at the top of the page.

Clients can view their own transaction history by logging in and choosing ‘Reports.’

If you do not see the withdrawal on the transaction history and would like to receive an update, please contact us directly.

The SIPP Transfer Out Warranty form can be found in the “Document Directory”, or under the ‘Documents’ tab on the platform, and then under ‘UK SIPP.’

This form can be signed using wet signatures or Docusign. If using Docusign, please ensure the certificate provided matches the email on file for the client.

Novia Global uses Origo if the new pension provider also uses this service the transfer can be facilitated via Origo.

Yes, we accept digital signatures on all of our documents excluding withdrawals. The “electronic signature guidance document” available to download from the “document directory” confirms our signature requirements across all documentation.

To monitor whether a withdrawal has been paid, please check the client’s transaction history. Advisers are able to view the transaction history by choosing the client in the platform, selecting the product they wish to view, then selecting transaction history at the top of the page.

Clients can view their own transaction history by logging in and choosing ‘Reports.’

If you do not see the withdrawal on the transaction history and would like to receive an update, please contact us directly.

If you are unsure of any transactions on your account, please reach out to your financial adviser who will be able to assist in helping you manage your investments.

If you have a withdrawal authority in place, your adviser can instruct a withdrawal using the authority. Alternatively, if you have received funds that you and your adviser would like to query, please reach out to [email protected]

As an international platform, withdrawals are processed via international payment routes, before reaching the client’s account.

We use HSBC for processing payments, and they are typically received within 2-3 business days, but can be up to 10 business days in certain circumstances.

To instruct a bulk GIA withdrawal for multiple clients, we will require:

1. A written instruction that includes the relevant bank details the payments are to be made to, that has been wet signed by an authorised signatory.
2. An excel spreadsheet including each of the client’s: full name, client ID number, product ID number, and withdrawal amount. The list will need to be in the same currency. If multiple currencies are to be instructed, we will need a separate list for each currency.

We do not charge a surrender penalty. The fees associated with a withdrawal can be found on the Charges Schedule.

All withdrawal documentation can be found above, or on the platform under the ‘Documents’ tab.

To instruct a withdrawal, the forms for the GIA can be found above or under the ‘Novia Global Servicing Documents’.

For SIPP and ISA products, the withdrawal forms can be found under their relevant headings.

To transfer your ISA away from us you will need to contact your new provider and complete a re-registration/transfer authority with them.

Once received we will liaise directly with your new provider to transfer your assets over.

While we only offer one ISA product, Investors can open as many ISA accounts as desired if these are to be invested in separate models or held in different designations.

Only UK Residents are eligible to subscribe new money into an ISA each tax year. We therefore are not offering a subscription service, and you may only transfer an existing ISA into your Novia Global portfolio.

We do not offer Flexi-ISAs, meaning any funds withdrawn from your ISA will lose its ISA wrap status, and cannot be reinvested into the same ISA again.