Trading

Common reasons include:

• The advice jurisdiction of the client is not aligned with the jurisdiction(s) in which the asset is available. This can be checked via the Investment List available on the Platform.
• The asset has been ringfenced and requires authorisation from the fund manager to allow Novia Global to provide access, if you think this may be the case please email [email protected].
• The asset may be traded in a different currency to the client’s account. Novia Global is a currency linear platform, so the client’s investment account must match the settlement currency of the asset.  This can be checked via the investment list.

Please see our turnaround times below:

• ETF’s: 1-2 weeks
• UCIT’s or equivalent funds where we have an agreement & trading account in place: 2-4 weeks
• UCIT’s or equivalent funds where we require a new fund agreement & trading account: 4-8 weeks dependent on the fund manager.

Once logged into the platform select ‘Research’ and then ‘Investments List’. This will provide you with a list of funds that are available under your jurisdiction. If there are funds not available, please do complete the Asset Change Request form available in the documents store and send to our [email protected] who will investigate adding the fund.

Jurisdictional availability is determined by the fund manager. Novia Global will endeavour to make assets available to all jurisdictions possible as per the guidance from fund managers. Please email [email protected] for any queries about jurisdictions.

Please note Novia Global sets jurisdiction at Adviser level, rather than the specific client’s residency.

Novia Global must ensure that the asset is operationally viable prior to onboarding. This includes check on trading frequency, settlement cycle and currency, share class permissibility, minimum order waivers and jurisdictional availability.

A legal agreement is required between Novia Global and the fund manager to be able to distribute their asset via the platform. This legal agreement is to outline the terms and conditions of how the funds will be administered, and the specific responsibilities and obligations of both parties. This ultimately helps to protect Novia Global and end investors.

The trading account is essential for our custodian (Pershing) to order and settle the asset of choice with the relevant transfer agent. To ensure a smooth trading experience we ensure that this trading account is set up correctly before we onboard an asset. Please note this does not apply to exchange traded funds or equities.

Our custodian has a 6-week SLA on account openings due to the reliance on third parties.

360 Fund Insight are a data vendor who support Novia Global with asset specific data, which helps Novia Global to onboard assets on to the platform.

Research Hub: The Research Hub is a third-party tool supplied by FE Fund Info. This tool is for research purposes only as the asset universe on the research hub is universal, rather than Novia Global specific. This means that assets won’t necessarily be available to you and your clients. Please contact [email protected] if you have a query regarding asset availability.

Investment List: The Investment List is a tool that can be used to view all asset’s available on the Novia Global platform and can be tailored to determine which assets are available to your clients. It is separate to the Research Hub.

Asset Selector

The Asset Selector is accessed as part of the trading journey on client accounts and is where you can select the assets you wish to invest in or select a model you wish to invest into.

The assets that appear on the asset selector are determined by jurisdiction, currency, product and any ringfencing restrictions.

This can be actioned by logging in, selecting the client you wish to place trades for, then selecting the account you wish to trade on. Then, you can select the ‘Buy’ option at the top of the page. This will allow you to choose the assets or model you wish to invest in.

If the asset or model you wish to invest in is not listed, please email us at [email protected] with the client ID number and full ISIN so that we can look into this for you.

You are able to see a variety of fund information on the platform.

By navigating to the ‘Research’ tab and then to the ‘Research Hub’, you will then have the option to view our available assets. Below the ‘Info’ heading, you can navigate towards the fund’s ‘HTML Factsheet’, which will provide detailed information, including performance, risk, dividends, and the Key Investor Information Document.
If you have a query regarding a specific trade, please email [email protected] with the account and fund information.

If you are enquiring regarding a trade that was placed on a particular account, please provide the client ID number, account ID number, and the date of the trade in question.

Please note that in line with our Terms and Conditions, we may action a quarterly sell down of client assets to raise sufficient cash for regular withdrawals and to maintain the 2% minimum cash balance for an account.

If you are enquiring about the availability of a particular fund, please provide the full ISIN for the fund and the client ID number that is looking to invest.

To apply a recurring switch instruction, please fill out the Recurring Switch Instruction form. Please ensure this form is fully completed, with a start and end date for the instruction.

In the case of dual authorisation accounts, we will also require email approval from a submitter at the firm. An email of ‘I approve’ is sufficient.

Once completed, please email the form to us at [email protected]

Once logged into the platform select ‘Research’ and then ‘Investments List’. This will provide you with a list of funds that are available under your jurisdiction. If there are funds not available, please do complete the Asset Change Request form available in the documents store and send to our [email protected] who will investigate adding the fund.

Common reasons include:

• The advice jurisdiction of the client is not aligned with the jurisdiction(s) in which the asset is available. This can be checked via the Investment List available on the Platform.
• The asset has been ringfenced and requires authorisation from the fund manager to allow Novia Global to provide access, if you think this may be the case please email [email protected].
• The asset may be traded in a different currency to the client’s account. Novia Global is a currency linear platform, so the client’s investment account must match the settlement currency of the asset.  This can be checked via the investment list.

Send [email protected] an email stating which DFM you would like to have access to. Novia Global will contact the DFM to request access, and then once linked, we’ll send an email of confirmation. Please note an agreement between the adviser and DFM is normally required, as the ongoing fee will need to be agreed between the two parties.

A DFM is automatically applied when you buy into a model. Therefore, to appoint a DFM, simply buy into a model on the platform. Navigate towards the appropriate client, then to the account you wish to link to the model and select the ‘Buy’ option.

Please note that a client account can only be linked to one model at a time, and any rebalances are at the discretion of the fund manager.

Adviser firms need to be linked to Discretionary Fund Manager’s (DFM’s) by Novia Global prior to allowing access. This is to ensure an agreement is in place between the Adviser and DFM. If you would like to access a new model, then please contact [email protected] and confirm the DFM you wish to be associated to.

Novia Global will reach out to the DFM and once authority has been granted, the DFM will be able to make models available to the Adviser.

This depends on which DFM you are using. We see model rebalances on a monthly, quarterly and bi-annual basis, and some DFMs choose to rebalance ad-hoc based on market conditions. It is at the DFM’s discretion and is triggered by them.

Novia Global sets up the DFM ongoing fee at the point of linking the adviser firm and DFM. The DFM fee is decided by the DFM, in agreement with the adviser.

If you wish for a client’s model to be delinked, please email [email protected] with the relevant client and product ID numbers.