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We’ve deposited money into our client’s account – has it been received?
You can check account balances directly on the platform and confirmation of payments will be...
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How do I transfer investments out via re-registration?
For a GIA or ISA, if you wish to transfer away from us via re...
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How do I transfer investments in via re-registration?
A re-registration authority needs to be completed. To obtain the re registration authority, please email...
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How do I raise a re-registration query?
If you have a query regarding an ISA or GIA re-registration, or would like to...
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How does my firm set up Terms of Business with Novia Global?
For all Terms of Business enquiries, please contact [email protected]
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Will you accept a change in my tax code?
Any change in your tax status needs to be provided by HMRC directly. You may...
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How can I update my tax code?
Taking a small taxable payment will trigger communication between us and HMRC. Once completed, HMRC...
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How long do payments take to reach a client?
As an international platform, withdrawals are processed via international payment routes, before reaching the client’s...
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Why have I received a payment?
If you are unsure of any transactions on your account, please reach out to your...
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How do I notify you of a death of client?
In the instance of your client’s death, please send us a copy of the certified...
