Consumer Duty Fair Value Assessment

Posted March 11, 2026

Target Market Statement – ISA

Posted March 11, 2026

This document outlines the target market for our GIA product.

Target Market Statement – UK SIPP

Posted March 11, 2026

Target Marketing Statement – GIA

Posted March 11, 2026

How to process a withdrawal?

Posted March 11, 2026

How do I notify you of a death of client?

Posted March 11, 2026

In the instance of your client’s death, please send us a copy of the certified death certificate, certified copy of the will, and the grant of probate (where applicable).

You are able to submit these via our [email protected] email, or via the secure mail on the portal.

Please note that we will require these documents to be translated to English and certified in English.

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How do I contact you regarding a Financial Ombudsman (FOS) matter?

Posted March 11, 2026

If you’ve escalated your complaint through to the Financial Ombudsman, you should direct your communications through them and they will pass on any information.

If you are considering raising a complaint with FOS, but have yet to raise the complaint with us, please do so and we will try and answer your complaint for you.

You are able to contact us regarding a complaint at [email protected]

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How do I submit a client complaint?

Posted March 11, 2026

If you wish to raise a complaint, you are welcome to call or email us with details regarding your complaint, or contact our complaints team directly at [email protected]

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How do I raise a general client query?

Posted March 11, 2026

If you have a query that has not been answered in the FAQs, please email [email protected] with your query.

Please kindly include all the information regarding your query including your client ID number.

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How do I transfer my ISA to another provider?

Posted March 11, 2026

To transfer your ISA away from us you will need to contact your new provider and complete a re-registration/transfer authority with them.

Once received we will liaise directly with your new provider to transfer your assets over.

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