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You can check account balances directly on the platform and confirmation of payments will be uploaded on the viewable on the document tab.
Please ensure all required AML documentation has been submitted and approved before making deposits.
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For a GIA or ISA, if you wish to transfer away from us via re registration, we will require a letter of instruction that has been wet signed or digitally signed by the client.
This letter must include the relevant client ID number, confirmation as to whether it is all cash and assets or particular assets and amounts, and bank details for the counter party.
In the instance of a partial re registration, we will require confirmation of the assets that are to be transferred, and the exact amounts of cash.
For a SIPP in-specie transfer out, a completed Transfer Out Warranty is required.
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A re-registration authority needs to be completed.
To obtain the re registration authority, please email [email protected] with the relevant client ID numbers and as much detail as possible about the transfer.
This document can be wet signed or digitally signed.
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If you have a query regarding an ISA or GIA re-registration, or would like to begin the re registration process, please email [email protected] with the relevant client ID numbers and as much detail as possible about the transfer.
If you are enquiring about a specific asset, please provide the ISIN so that we can look into this for you.
Please note we are unable to provide timelines for re registration as we are reliant on third parties.
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For all Terms of Business enquiries, please contact [email protected]
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Any change in your tax status needs to be provided by HMRC directly. You may wish to take a small taxable withdrawal to trigger the change.
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