If you no longer wish to proceed with a client’s account, you are able to confirm this to us by emailing [email protected]

After you have input a client’s application onto the portal, you are able to review your Application Summary to ensure the information provided is correct and accurate. If you notice any mistakes in this application, please email us at [email protected] to correct this before AML has been approved.

Please ensure that any supporting documents are provided. For example, if you wish to change the address, we will require an updated proof of address.

If AML has already been approved and you wish to make changes to the client’s details, we will require a Change of Client Details form that has been wet signed or digitally signed by the client.

If you wish to submit further AML documentation, you are able to do so by using the ‘Secure Mail’ tab on the platform.

Please ensure that all AML documentation is certified and in line with our AML Guidance document.

If you have a query related to our AML process that has not been answered by our AML Guidance document, please contact us at [email protected]

Before we are able to apply any money to a new client’s account, we are required to perform our due diligence checks. To enable us to do these checks, please review our ‘AML Guidance Documents’ on the platform under the ‘Support’ tab.

Once you have certified the client’s Proof of Address and Proof of Identity document, you are able to submit these to us securely by using the ‘Secure Mail’ tab on the portal.

This guide details the process for processing an Ad Hoc income payment.